Category Archives: Support
e@syFile Employer Version 6.0.0
Some users of e@syFile Employer have been experiencing issues with login credentials not being accepted after upgrading to Version 6.0.0. We have been in communication with the e@syFile team and reported all related queries received from our clients. After extensive investigation … Continue reading
Filed under General, Industry Information, Support
Compensation Fund Info – Submission of the W.As 8 return for the 2011/12 year of assessment
Approval has been granted to extend the submission deadline for the W.As 8 return for the 2011/12 year of assessment to 31 May 2012. The new W.As 8 Return will be issued to companies from 2 April 2012 The OID … Continue reading
Filed under General, Industry Information, Legislative Updates, Support
SDL Figures not calculating
Thank you for all the feedback from our blogging users! We have discovered that the SDL figures are not calculating after the Payroll 2013 Update 1b release. We have fixed this and if you make use of our Frictionless Updates … Continue reading
Filed under Development, Partner Payroll, Support
All you need to know about Gross Retirement Funding Income
Struggling to understand the concept Gross Retirement Funding Income? Unsure about how and why it affects your payroll? Need some help with the setup on Pastel Payroll? Here is a two-page guide we compiled to assist you with understanding the … Continue reading
Filed under Legislative Updates, Partner Payroll, Product Information, Support
Upgrade patch cannot be installed by Windows: Solution
If you get the above message it is due to the fact that the installer is looking for a missing component. You will need to uninstall Payroll from your Control Panel and then run the 2012 Update 2b installation again. … Continue reading
Filed under Legislative Updates, Product Information, Support
